If you cancel or reschedule your appointment within 48 hours you will lose your £50 booking fee/deposit. All cancellations or reschedules must be sent via email to support@bsaesthetics.com.
Deposits/booking fees are non-refundable under any circumstances. Unfortunately, this includes sickness, hospital appointments and family emergencies. We must have at least 48 hours’ notice to reschedule appointments for your deposit to stay for future appointments.
A consultation is part of your treatment where we assess if you are suitable. If you aren’t suitable or you decide against treatment the £50 fee is non-refundable but can be used on another treatment.
Refund Policy: We cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Lateness Policy: Lateness of 10 minutes or more will require rescheduling your appointment for another day and the loss of your booking fee.
Cancellation Policy: If you cancel less than 48 hours or do not show up for your booked appointment, then you will lose the booking fee. CANCELLATIONS AND REARRANGING NEED TO BE DONE DURING WORKING HOURS. E.G MONDAY-FRIDAY 9AM-5PM. ANY CANCELLATIONS AND REARRANGING APPOINTMENTS RECEIVED OUTSIDE OF THESE HOURS WILL BE PICKED UP THE NEXT WORKING DAY.
Other Information: If you travel for your treatment and for any reason need to return to the clinic, we are not responsible to cover or reimburse any travel expenses.
1.Validity
Gift vouchers are valid for a period of 12 months from the date of purchase.
Expired vouchers will not be accepted, and no extensions will be provided.
2. Redemption
Gift vouchers can only be redeemed at B’s Aesthetics for services offered at the time of redemption.
Vouchers are not redeemable for cash or other gift vouchers.
If the value of the service exceeds the value of the voucher, the recipient must pay the difference.
3. Non-Refundable
Gift vouchers are non-refundable and cannot be exchanged for cash or credit.
4. Lost or Stolen Vouchers
We are not responsible for lost, stolen, or damaged vouchers, and replacements will not be issued.
5. Booking and Cancellation
Cancellation or rescheduling of appointments must comply with our cancellation policy. Failure to show up or cancel within 48 hours may result in forfeiture of the voucher.
6. Partial Redemption
If the full value of the voucher is not used in one transaction, the remaining balance will be noted for future use, provided it falls within the validity period.
7. Non-Transferable
Gift vouchers are transferable unless otherwise specified but can only be redeemed by the holder at the time of use.
8. Restrictions
Gift vouchers cannot be used in conjunction with any other promotions, discounts, or offers, unless explicitly stated.
Specific services may be excluded from voucher use; please check at the time of booking.
9. Fraudulent Use
We reserve the right to reject a voucher that appears to be fraudulent or altered.
10. Right to Amend
B’s Aesthetics reserves the right to amend these terms and conditions at any time without prior notice.
The membership period is a minimum of 6 months from the date of enrollment. Membership fees will be charged monthly and must be paid in full prior to receiving the monthly treatment.
Payments will automatically be deducted from the payment method provided at the time of enrollment.
Memberships can be cancelled at any time, with a 30-day written notice via email to support@bsaesthetics.com, within 6 months of membership commencing. Any treatments or products received at a discount rate within these 6 months must be paid back in full upon cancellation.
If Platinum members cancel within 12 months, discounted treatments or products must also be repaid in full.
As per the customer contracts (Information, Cancellation and Additional Charges) Regulations of 2013, you are entitled to cancel your contract and receive a full refund of any fees paid within 14 days or completing your agreement application form.
However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you selected to commence your treatment immediately, you agree that if you subsequently cancel your agreement within 14 days, you will pay the balance of the treatment or package, less an amount for the payments you have already paid commencing from the first day after joining.
If you cancel, fail to attend, or reschedule within 48 business hours, a £50 charge will apply. This must be paid before your next treatment.
Memberships are non-transferable and cannot be shared with anyone else.
If your monthly payment fails or bounces, you will be charged an additional 5% of the monthly membership cost each time. This must be paid before receiving your next treatment.
Your membership discount can only be used on full price treatments. You cannot use your discount on any package treatments and you cannot combine discounts. You cannot use birthday vouchers on skin care products.
These terms and conditions are subject to change without prior notice. Members will be notified of any changes via email. By enrolling in the monthly skin membership program, you agree to these terms and conditions.
